Thursday, June 22, 2017

Network Maintenance Day, July 8 2017

ITS staff will conduct a scheduled system maintenance period on Saturday July 8 2017 from 6:00 AM until 12:00 noon.  We will perform upgrades, test connections, apply patches and do other tasks to keep our critical campus information systems running efficiently.

Services affected: Advancement, Argos, Banner, core router, 1600grand, DegreeWorks and the Macalester Login Page (Beacon, Jobx, TimeClock Plus, Medicat, Slate, Rave, AIM, Get, Banner Application Navigator, IMLeagues, THD). Because of the core router work, there is the potential for a network-wide Internet outage of approximately 30 minutes.

What is being done: multiple upgrades and patches.

When is this taking place: Saturday morning, July 8 2017 between 6:00 AM and 12:00 noon. 

What you need to do: expect that these and most other networked services - including Moodle, Advance and PaperCut-based printing - will be down, completely or intermittently, during the maintenance period. 

Further communications: there will be notes in the Daily Piper Tuesday 6/27 and Thursday 6/29, as well as an email reminder Friday 6/30.

If you have any questions or would like more information, please contact Ramón Rentas at 651-696-6633 or via email, rentas@macalester.edu

Monday, June 5, 2017

Fall 2017 Moodle updates


Moodle Update Schedule
  • Friday, June 9: spring 2017 Moodle disabled 
  • Monday, June 12: fall 2017 Moodle enabled

Colleagues,
On Monday June 12, 2017 we plan to turn on Moodle for fall 2017. In order to be prepared for this transition we are going to disable access to spring 2017 Moodle at or around 8:00 AM on Friday June 9. Moodle will return at or around 8:00 AM on June 12 at its normal location, https://moodle.macalester.edu. At that time, the archive of spring 2017’s Moodle will be available at https://moodlearchive.macalester.edu/2016-17/spring/ and on the archive page. We greatly appreciate your patience as we prepare Moodle for the next semester.

If you have any questions or would like more information, please contact your AIA:

Brad Belbas
651-696-6887
Carnegie 04h

Eric Handler
651-696-6016
Olin-Rice Science Center 272

Alison Sommer
651-696-6084
Neill Hall 115K

Fritz Vandover
651-696-6761
Old Main 212

Macalester’s Academic Technology Team
Brad, Eric, Alison, Fritz and Ted

Thursday, May 18, 2017

Keep Calm and Join Macalester Wifi

Keep Calm and Join Macalester Wifi

Connect to Macalester Wifi today with your Macalester username and password. Visit Macalester WiFi for instructions. On May 31, 2017, Macalester’s wireless network is being upgraded to increase campus information security. As part of this upgrade, Macalester and Macalester-student wireless networks will no longer be available and will be replaced with Macalester WiFi. Macalester-Guest will change to Macalester Guest but will be otherwise unchanged.

Monday, May 15, 2017

Alert: Ransomware Notice

Starting Friday May 12, you may have seen news reports of a new 'ransomware' cyberattack affecting British hospitals and numerous other organizations worldwide. The malicious program spreads through a PDF email attachment, makes files on a computer unusable by encrypting them, and then requires payment to unlock them. We have not received any reports of this attack against Macalester individuals.

Services affected: Windows OS

Services NOT affected: Mac OS, Mobile devices

What you need to do:

  1. Run Windows Updates. Microsoft released a patch for this issue in March 2017. Updating Windows (and restarting if prompted) will protect your computer.
  2. Remain aware of unexpected attachments. If you receive an email attachment that you aren't expecting, check with the sender before downloading or opening it.
If you have any questions or would like more information, please contact the ITS Help Desk at 651-696-6525 or helpdesk@macalester.edu.

Wednesday, May 10, 2017

New look, same secure log in

The next time you log into Banner, JobX, New Student Portal, Slate, TimeClockPlus, IMLeagues, Beacon, Macalester Patient Portal, Medicat, OrgSync, AIM, or The Housing Director a new login page will appear. 1600grand and Google are not affected.

This change was made in order to brand the login page with the Macalester look and feel.

Contact the ITS Help Desk with questions or concerns helpdesk@macalester.edu 651.696.6525.

Tuesday, May 9, 2017

Class of 2017 - Keep copies of your Emails and Google Drive files

Students, if you are not a graduating Senior, this message does not apply to you–yet.

Congratulations to the class of 2017! We are proud of you, and we wish you the best as you head out on your next adventures.

Are you interested in hanging on to your Macalester email and Google Drive files? Begin planning to move your data to a personal account. Move it or lose it!


Keep your Email

  • Your Macalester accounts will be deleted Sunday, October 1, 2017. 
  • You will continue to receive email as well as all-campus and all-student email postings until your account is deleted. 
  • Depending on how much email you have, it can take several days to move it to a personal email account. 

Keep your Google Drive Files 

  • Once your Macalester account is deleted, all of your Macalester Google Drive files or folders will be deleted and cannot be recovered. 
  • Change ownership of your files where relevant. Change the owner of each individual Google Drive file. Changing the ownership of a folder does not change the ownership of the files stored within it. 
  • Do you own any assignments? You can't change ownership to your personal gmail account. Better make a copy for yourself, copy and paste into your personal account. 
  • Do you own any group projects for class that need to stay at Macalester after you graduate? Better transfer the ownership to another student who is not graduating. 
  • Do you own any work-study related Google Drive files that need to stay with the department after you graduate? Better transfer the ownership to your supervisor.

Keep In Touch


Before your @macalester.edu accounts expire, update your contact information in MacDirect, the online alumni directory! It's the easiest way to stay connected to Macalester after you graduate. You can choose whether or not you'd like to receive the alumni newsletter and magazine, or get updates on Mac events in your region - it's all up to you. Alumni and students utilize the database for networking and career conversations, and academic departments and professors rely on it to connect with former students. Visit http://www.macalester.edu/alumni/macdirect/ and stay in touch!

Check out the Graduates Technology Checklist for more info and detailed instructions.

Wednesday, May 3, 2017

How to remove Apps connected to your Google account & Reset your password

Step 1: Remove apps connected to your Google Account.



  1. Open your Macalester email account.
  2. Click your profile picture then click My Account.
    Account-1.png
  3. Under the Sign-in & security section, click Connected apps & sites.
    Account-2.png
  4. Locate Apps connected to your account and click MANAGE APPS.
    Account-3.png
  5. A list of Apps connected to your account appears.  Review the list for any apps that should not have access. It’s okay to remove access for any app that has legitimate access to your account, since you can add it back.
  6. Click on the title, and then click REMOVE.
  7. Remove access appears. Click OK.
  8. A confirmation message appears that the app can no longer access your account.
  9. Repeat the steps until all suspicious apps are removed.

Step 2: Reset your password

  1. Go to https://password.macalester.edu/.
  2. Follow the prompts to reset your password.

Shared Google Doc is a scam. Don't open it!

To resolve this issue, follow these instructions:


How to remove Apps from your Google Account

Several people are receiving messages saying "So-and-so has shared a document on Google Docs with you." The From: addresses on these messages are real Macalester addresses for real Macalester people.

Do not click Open in Docs. If you have opened the doc, close it and delete it. If you have clicked on either the Deny or Allow buttons, contact the ITS Help Desk immediately at 651-696-6525. Clicking either Deny or Allow may install a scam app in your account. Changing your password won’t help.

If you get a voicemail prompt at the ITS Help Desk, please leave a brief message and callback number.

Monday, April 17, 2017

Introducing Google Team Drives


Team Drives are shared spaces within Google Drive where teams can store their files and guarantee that every member has the most up-to-date information, no matter the time or place. Are your student workers graduating? Have you worked with a professor on a project? Are you starting a project within your department? Give Team Drives a try to preserve any important documents.

Documents and folders are owned by the members of the team, not by an individual

The biggest difference between Team Drives and My Drive is that folders and documents are owned by the members of the team–not by an individual–so documents won't disappear when someone’s account goes away.

However, this benefit doesn't mean that you should jump straight to Team Drives. While My Drive allows you to apply different levels of access for individuals, in Team Drives the same access applies to all folders and subfolders owned by the members of the team, so it's not suitable when there are complex or changing access requirements.

Move My Drive files to Team Drives


  • Move any file you have access to from My Drive to Team Drives, provided the file’s owner has access to the Team Drive as well.
  • Email collaborators is not yet supported in Team Drives.
  • Google Drive app does not support Team Drives–yet.
  • Folder moves are not yet supported.

What makes Team Drives different from just sharing a Google Doc?

  • Every person added to a Team Drive gets instant access to that team’s documents.
  • Team Drives are designed to store the team’s work collectively, so if a document’s creator leaves the team that document doesn’t go with them.
  • Team members are prevented from accidentally removing or deleting files that others need.

Get Started with Team Drives

Step 1: Create a Team Drive

  1. Go to drive.google.com.
  2. On the left, click Team Drives.
  3. At the top left, click New.
  4. Enter a name for the Team Drive.
    Be sure to name the team drive something more descriptive than just Project
  5. Click Create.

Step 2: Add team members

  1. At the top, click Add members .
  2. Add names or email addresses and set access permissions.
    By default, members can upload, edit, and delete files, and invite other members.
  3. Click Send.

Team Drive access levels

  • Full access: By default, people can manage members, and upload, edit, move, or delete all files.
  • Edit access: Edit all files and upload new files. These people can’t move or delete files.
  • Comment access: Can only comment on all files.
  • View access: Can only view all files.

Where to find more information on Team Drives

Team Drives Help Center
Google Learning Center for Team Drives
Exploring Team Drives in G Suite Chautauqua 2017 session, Mon, May 22, 10:30am – 11:30am

Questions?

ITS Help Desk
helpdesk@macalester.edu

Tuesday, April 11, 2017

New wireless service, no more wireless keys!


Use your Macalester username and password to connect to Macalester WiFi


Macalester’s wireless network is being upgraded to increase campus information security. As part of this upgrade, ITS will be replacing our existing Macalester wireless network, for faculty and staff, with Macalester WiFi. Use your Macalester username and unique password to connect to Macalester WiFi; using a shared key (password) will no longer be necessary.

Services affected: Macalester wireless access

Services NOT affected: eduroam, Macalester-Guest will change to Macalester Guest but will be otherwise unchanged.

What is being done: Macalester WiFi will replace the existing Macalester and Macalester-student wireless network for faculty, staff and students.

When is this taking place: Starting Monday, April 10, 2017, opt in to Macalester WiFi. On June 1, 2017, the wireless network Macalester and Macalester-student will be disabled.

What you need to do: If your computer, laptop, tablet or phone is currently connected to eduroam, do nothing. If your device is connected to Macalester or Macalester-student, connect it to Macalester WiFi with your Macalester username and password. Go to https://www.macalester.edu/its/wifi for step-by-step instructions.

Further communications:
Several reminder notices will be sent to faculty, staff and students prior to Thursday, June 1, 2017.

If you have any questions or would like more information, please contact the ITS Help Desk at 651-696-6525 or helpdesk@macalester.edu.

Friday, April 7, 2017

Banner Gets a New Look and Feel

Banner, Macalester’s administrative database, recently released a new version, Banner 9. We are currently using Banner 8 and upgrading to Banner 9. We will be upgrading some parts of Banner this weekend and other parts will be upgraded this summer.

Services affected: Banner INB, Banner for Administrative users.

Services NOT affected: Self-Service Banner pages for students, faculty, and staff.

What is being done: Banner administrative pages are being upgraded from version 8 to version 9. New navigation options and a new look and feel will be added to all pages.

When is this taking place: Banner General and Student modules, April 8, 2017. Banner Financial Aid, Accounts Receivable, Finance, Position Control and Payroll, June 2017.

What you need to do: Get started using Banner 9. If your business processes use Banner forms that start with G or S, starting Monday April 10, 2017 you will see the Banner 9 environment. If your business processes use Banner forms that start with R, T, F, P, or N, you will see the Banner 9 environment in June 2017.

Further communications: Reminder notices will come out prior to June 2017. We are in the process of scheduling training for early June which will showcase navigation, look and feel changes as well as changes specific to the pages you use most frequently.
If you have any questions or would like more information, please contact the ITS Help Desk at 651-696-6525 or helpdesk@macalester.edu.

Monday, April 3, 2017

Alert: Student Job Offers

Students, are you looking for a good summer job? Seniors, maybe the start to your postgraduate career? If  so, be very suspicious of job offers that come to you via email.  Legitimate employers rarely work this way. Most especially, don't reply to offers that say "we got your information  from the College's database." This is a lie intended to scam your personal information, such as your username, password and birth date. Instead, consult the good folks in Macalester's Career Development Center. If you do get a suspicious looking job offer, report it to the ITS Help Desk, helpdesk@macalester.edu or 651-696-6525.

Monday, February 27, 2017

Network Maintenance Day, Saturday March 11, 2017

ITS staff will conduct a scheduled system maintenance period Saturday March 11, 2017.

Services affected: Banner, 1600grand and potentially others. Voicemail service will be intermittent. Phone system will be down for 20-30 minutes.

Services NOT affected: Internet access, G Suite.

What is being done: multiple upgrades, patches and fixes.

When is this taking place: Saturday morning, March 11, 2017 between 6:00 AM and 2:00 PM.  All services except telephones should be restored by 12:00 noon.

What you need to do: expect that other networked services may be down, completely or intermittently, during the maintenance period.  To call campus Security when the phone system is down, use a cell or another off-campus phone and dial 651-696-6555

Further communications: no additional communications are planned.

If you have any questions or would like more information, please contact Ramón Rentas at 651-696-6633 or rentas@macalester.edu.


Wednesday, February 1, 2017

6 Clues that reveal an email phishing scam

""



  1. Image was copied from the web.
  2. Sender's address is actually a compromised Wheaton College account.
  3. Official campus-wide communications from President Rosenberg are usually distributed by his staff, using official Macalester lists: Faculty-announce-l, Student-announce-l, Staff-announce-l.
  4. Brian Rosenberg writes good English prose, unlike this awkward salutation.
  5. Signature is copied from the President's webpage and is not his email signature.
  6. Slow down. Don’t click on attachments when you are busy and have little time to concentrate.  
 

Monday, January 30, 2017

uPortal Error fixed on Feb 18, 2017



A fix was applied to 1600grand so the uPortal Error is no longer an issue. 


Prior to the fix, 1600grand users reported a uPortal Error when logging into 1600grand with Chrome. Other browsers were not affected. ITS applied the fix on February 18, 2017.

Thursday, January 12, 2017

"New Development" Is Spam - And What To Do

Many - perhaps most - Macalester faculty, staff and students are receiving a message purporting to come from Brian Rosenberg, with "THE NEW DEVELOPMENT" in the subject line. This message is a scam, intended to fool you into opening the attached file. DON'T open it! Instead, mark it as spam and delete it.

If you have already open the attached file, you'll see it contains a link. If you have not clicked that link, DON'T. Delete the message and the attachment.

If you have already opened the attached file, and you have clicked on the link, and you have provided your username and password, change your password immediately. Call the ITS Help Desk at (651) 696-6525 if you need assistance in changing your password.

If you provided your cel phone number, please watch your phone - and your phone bill - for strange activity over the next few weeks. You may experience unexplained service outages, or get odd calls/texts from unrecognized numbers, or get charged for services you did not request. We don't know what the scammer plans to do with harvested cel phone numbers, so we cannot give you specific details about what to expect. Be wary. Call your phone service provider to determine what protective steps can be taken to safeguard your phone.

Monday, January 9, 2017

Citrix Problems? Time To Update Receiver

Macalester's Citrix environment was updated on Saturday 1/7/17. After this update, you may encounter errors when trying to use Citrix Receiver to access services such as Stromberg, Advance or EMS. To resolve this issue, please install the newest version of Citrix Receiver from the ITS software page. If you need assistance, please contact the Help Desk at (651) 696-6525 or at helpdesk@macalester.edu.

Tuesday, January 3, 2017

Network Maintenance Day: Saturday January 7, 2017

ITS staff will conduct a scheduled system maintenance period on Saturday January 7 2017 from 6:00 AM until 12:00 noon. We will perform upgrades, test connections, apply patches and do other tasks to keep our critical campus information systems running efficiently.

Please expect that all networked services will be down, completely or intermittently, during the maintenance period. Full functionality of all services should be restored by 12:00 noon.

If you have any questions or would like more information, please contact Alan Nord at 651-696-6171 or anord@macalester.edu.