Wednesday, May 21, 2014

Resolved: Sporadic Internet Slowdowns

The sporadic Internet slowdown problem has been fully resolved as of 11:00 AM today.  If you have a computer problem related to the earlier slowdown - or any other cause - please contact the ITS Help Desk, 651-696-6525 or helpdesk@macalester.edu.


Original posting: The campus is experiencing sporadic Internet slowdowns this morning.  We are working to resolve the issue.

Monday, May 19, 2014

New Citrix Landing Page Arrives May 21, 2014


Citrix, the application that allows remote access to a limited set of applications—like Advance, Stromberg, EMS, and Argos—is getting a new look.

ITS is upgrading the Citrix server and with it comes a new look that includes many designs elements from the Macalester Web site. Access to applications through Citrix will remain the same. Downloading and installing Citrix Receiver will be necessary to connect to the Citrix server after the upgrade. Visiting the Citrix login page anytime after the upgrade should prompt you to download and install Citrix Receiver, so you don’t have to do anything until after the upgrade.

Follow these steps to use the new Citrix anytime on Wednesday, May 21, 2014 to download Citrix Receiver:

Mac OS X
  1. The following prompt appears: Click Install to access your applications.
  2. Click Install.
  3. Locate CitrixReceiver1182.dmg and double-click on it.
  4. Double-click Install Citrix Receiver.pkg and follow the prompts to install.
  5. Go back to the Citrix login page and Confirm Installation is complete. Click continue.
  6. Welcome to MacApps login page appears.
  7. Enter your Macalester username and password to log in to Citrix.
  8. Proceed as usual to your desired application. Starting application… message appears.


Windows 7

  1. The following prompt appears: Click Install to access your applications.
  2. Check I agree with the Citrix license agreement and then click INSTALL.
  3. Opening CitrixReceiver41.exe dialog box appears, click Save File.
  4. User Account Control dialog box appears. Do you want to allow the following program to make changes to this computer? Click Yes.
  5. Welcome to Citrix Receiver set up dialog box appears. Click Install.
  6. Welcome to MacApps login page appears.
  7. Enter your Macalester username and password to log in to Citrix.
  8. Proceed as usual to your desired application. Starting application… message appears.

You must download and install Citrix Receiver to be able to log in to your desired application.

On or after May 21, 2014 visit https://macapps.macalester.edu/ to get started.

Please contact the ITS Help Desk at 651-696-6525 or helpdesk@macalester.edu with any questions or concerns.

Wednesday, May 14, 2014

Google Updates Biweekly Post


Publication Date: May 14, 2014

Google Apps
Updates to core Google Apps and the major services like Google+. Also major updates that may affect the Macalester community.


Coming: Later this week, by May 17, 2014


When you start a Hangout with someone on your computer, you can look at the person's profile picture in your Hangouts list to see whether they're online and available or not.


Edit images directly in Google Docs & Slides.


Google's practice of serving ads based on the content of Gmail messages has long been controversial.


Download new, standalone mobile apps for Docs and Sheets—with Slides coming soon.


The Google Maps app now shows you which lane to stay in or move to so you’ll never find yourself driving for miles down the wrong road.


Google Maps is helping you get around on public transit even more easily with additions.

Google Technology

News about other Google products and technology.


In an unusual move, Google pulls in more Explorers at Player's Championship.


Classroom, a new, free tool in the Google Apps for Education suite.

Google Business

Google Business news, including policies, user privacy, politics and legal issues.


The verification process is intended to block malicious or unsafe apps from being installed on your Android device.


An EU court ruling has taken a step towards giving people the "right to be forgotten", forcing Google and other search engines to remove certain links from search results.


Google Extra

Other Google side projects, including art, science and fun stuff.


The author of What Color Is Your Parachute? A Practical Guide For Job-Hunters and Career Changers shares his insights during a talk at Google. Seems appropriate for Graduation week!


Google Doodle: May 12, 2014:


Google Doodle: May 4, 2014


The idea behind Spell Up, a new word game and Chrome Experiment, it helps you improve your English using your voice—and a modern browser, of course.

Follow on Google+


Don't fall for the latest Macalester-themed phishing scam

Many Macalester community members have received the same phishing scam message today, Wednesday May 14, 2014.  This is NOT a legitimate request from your ITS colleagues—please do not click on the link. There is no need to "verify your account."  If you have already concluded this was a scam and clicked Google's spam button, you've done the right thing! 

Here's the text of the scam: 

*****begin scam text*****

Dear User,

You have received this email because you or someone had used your email account from different locations.

In order to safeguard your account, we require that you verify your details.

As a precaution, we have limited access to your email account in order to protect you against future unauthorized access.

Please click verify my email account

If this is not completed by May 14, 2014, we will be forced to close your account.

We thank you for your prompt attention to this matter.

Macalester College Customer Service


*****end scam text*****

Just as a reminder, there is no 'Macalester College Customer Service.'  As always, ITS staff will NEVER ask for your password (or to 'verify your details') via email!  If you have questions about this or any suspicious email message, please contact the ITS Help Desk, 651-696-6525 or helpdesk@macalester.edu.


Login to any Google email account at mail.google.com.

Thursday, May 8, 2014

Summer Reminders Technology Checklist


Summer’s just about here!
Please review this checklist of tips on how to communicate changes in office hours to anyone who contacts you and your department over the summer. Doing so will be a huge courtesy to your callers and the summer switchboard operator. Please share this information with others in your department as appropriate.

red checkmark✓ Record a temporary voice mail greeting with expiration date for personal and departmental mailbox
✓ OPTIONAL: Block voice mail messages
✓ Verify (and update, if necessary) Department’s home page contact info
✓ Check personal or departmental email account
✓ Set an automatic email response
✓ Access G: & H: Drive files from the web at webfile.macalester.edu

Record a temporary voice mail greeting with expiration date for personal and departmental voice mailbox


How to record a temporary greeting:
  1. Dial 6666 or press Message. If off campus, dial 651-696-6666.
  2. Enter your mailbox, followed by #.
  3. Enter your password, followed by #.
  4. Press 8 2 3 for temporary greeting.
  5. Press 5 when ready to record. Record your greeting; press # when finished recording.
  6. Press 2 if you want to review your greeting. To re-record, press 7 6 to delete and return to step 5.
  7. To set the expiry date, press 9 and follow the prompts, or just hang up.

OPTIONAL: Block voice mail messages

Message blocking is recommended for anyone who will be away for a length of time, will not be checking voice mail, and doesn’t want messages that require attention when you return. Message blocking does not require a temporary greeting to activate.  

How to block voice mail messages:
  1. Access your mailbox by dialing 6666. If off campus, dial 651-696-6666.
  2. Press 8 0 7.
  3. To turn message blocking on at all times, press 1  or to block your messages only when a temporary greeting is in effect, press 3.
  4. Press 1 to direct callers to your assigned operator or press 2 to disconnect the call after your greeting plays.

Verify (and update, if necessary) Department’s home page contact info

Is your personal email or a departmental email address listed on your department’s home page? If the email address on your department’s home page needs to be updated, contact Communications & PR at 651-696-6307 or webmaster@macalester.edu.

Check personal or departmental email account

Make sure that you have a plan for responding to emails from current, prospective, and incoming first-year students and others. Use Email Delegation to allow another to check, read, send, and delete messages for a shared account (e.g., department@macalester.edu) without sharing a password.

Set an automatic email response

Set up vacation responder to let people know you won't be able to get back to them right away. Once set, an automated reply will be sent anyone who emails you. If a contact sends you several messages, this automated reply will be sent at most once every four days.

How to set up vacation responder:
  1. Log into your Macalester email account.
  2. Go to Settings.
  3. On the General tab, locate Vacation responder.
  4. Select Vacation responder on.
  5. Complete the other options and then click Save Changes.

Access G: & H: Drive files from the web at webfile.macalester.edu

Access to your files on the G: and H: drives are easy to get to from any web browser. Just go to webfile.macalester.edu and enter your Macalester username and password. Shared Drives Information page for step-by-step instructions.