Friday, March 23, 2012

Alert: Voice mail upgrade on Wed March 28 2012: Set up your new voice mailbox now!


There’s a new voice at Macalester!


Octel, our current voice mail system, will be replaced by a new system, CallPilot, on March 28, 2012. Due to this upgrade, you will need to set up your voice mailbox on the new system, including resetting your initial password, recording your name and recording your greeting. We regret that transferring existing greetings and messages is not possible. You will have an opportunity to listen to messages in your Octel account for a limited time after CallPilot is in place.

The upgrade to CallPilot will cause interruption to our voice mail service between 6:00 and 9:00 AM on March 28. During this time, unanswered calls will not be directed to your voice mailbox, but will continue to ring. Campus phone service will not be affected during this change, only the voice mail service.

Take a minute to initialize your new CallPilot voice mailbox today. Even if you initialize your mailbox before the upgrade, Octel will continue to accept your voice mail messages until the new CallPilot service begins on March 28.

Please follow the steps below to initialize your new voice mailbox:


  1. Prior to March 28, dial 651-696-7123 to initialize your mailbox. Dial 651-696-6666 or press Message after the upgrade.
  2. Enter your mailbox, followed by #. Your CallPilot voice mailbox is the same as your Octel voice mailbox - usually the last 4 digits of your phone number.
  3. Enter your initial password, followed by #. Your initial password is 1 2 followed by your mailbox number.
  4. Change your password. You will be prompted to enter your new password again, followed by #. CallPilot passwords cannot: be your extension number; be a consecutive ascending or descending numeric sequence (e.g., 12345, 54321); repeat a numeric sequence (i.e. 121212); have a single digit repeated more than two times in a row (i.e. 11111).

  1. Record your name, followed by #.
  2. Press 8 2 for greetings.
  3. Press 1 for external greeting.  All callers hear your external greeting when no internal greeting is recorded.
  4. Press 5 to record. Wait for the tone, then record your greeting.
  5. Press # to end the recording.
  6. Hang up when finished.

Take a listen to CallPilot...

You’ll notice that not only is CallPilot’s voice a little different, but so are the command prompts and the slower speed at which you are reminded to take action. Keep the list of prompts below in mind to help make the transition to the new voice mail system a little easier.

  • 7 6 – To delete (and restore!) messages, greetings, or when composing a message for someone.   
  • 7 2 – To hear the envelope information. Press 2 to resume playing the message.
  • # – You say “Pound”; CallPilot says “Number sign.” Either way, you have to press # after entering your mailbox number to log in, stop recording a message or greeting, or bypass a greeting.
  • – Press “star” for help at anytime to hear a list of available options.

Why upgrade voice mail?

The move from Octel to CallPilot means you can store more messages for longer and take advantage of new features, like those below.  Also, our 20-year old Octel voice mail system will no longer be supported or updated by outside vendors.

New voice mail features

  • Store up to 20 minutes of messages for 30 days.
  • The telephone number of the caller is announced as part of the message envelope when the call is from off campus.
  • You can restore deleted messages before ending current session.
  • Control if and when you choose to block messages, usually during an extended absence or vacation.

Where to go for assistance and more information


Thank you for your patience during this transition to our new voice mail system, CallPilot. If you have any questions, please contact us at the phone number or email address noted above.

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