Tuesday, August 30, 2011

Wireless Key Reminder

This is a gentle reminder that our wireless network is divided into segments dedicated for use by specific groups.  Faculty and staff use 'Macalester'; students use 'Macalester-Student', and visitors use 'Macalester-Guest'.  To access your wireless segment, you must enter a wireless 'key' one time.  These keys were e-mailed directly on August 10,  and again on August 30.  'Macalester-Guest' has no key.

Please do not share your key with others.  If you do, you may compromise the security and confidentiality of your data.  Please call the ITS Help Desk at 651-696-6525 if you have questions or need assistance.

Monday, August 29, 2011

Google Multiple Account Sign In

Now that your Google Apps account has been upgraded, there is a new way to access your personal GMail account from the same Web browser you use to access your Macalester email account. 

Step 1: After signing in to your Macalester email account, click on your email address in the upper right hand corner of the screen. Then select Account settings from the drop down list.

Step 2: On the Google accounts screen, locate Multiple sign-in, click Edit

Step 3: On the Sign in to Multiple Google Accounts screen, select On – Use multiple Google Accounts in the same web browser. Then click each of the checkboxes below to confirm you understand how to use multiple sign-in. Then click Save.

Step 4: After clicking Save, log out of your Macalester email and, if applicable, your personal gmail. Log back in to your Macalester email, click on your email address in the upper right hand corner of the screen. Then select Switch account from the drop down list.

Step 5: To sign into another Gmail account, Select Sign in to another account…

Step 6: Sign in to your personal Gmail account, which will open in a new tab.

Wednesday, August 24, 2011

Upgrade Coming to Google Apps

Beginning Monday, August 29th, Google will be upgrading its Education suite of apps.  Google is doing this to expand the set of great tools available to us.  Just accept a new Terms of Agreement when you log in on Monday.  As soon as you do this, you'll be able to use new services, like Blogger, Google Reader, and Picasa for photos.

There will be no loss of service or downtime during this upgrade.  If you had previously created an additional personal Google Apps account using your Macalester email address, you will be asked to create a new personal account in this process.

Direct any questions to helpdesk@macalester.edu or call 651-696-6525.

Alert: Brief Banner, Admin Downtime Thursday 8/25

Banner and the Admin server will be taken down briefly for critical maintenance tomorrow morning, Thursday August 25 from 7:00 to 7:30 AM.  During this period there will be no Banner access, including no Banner channels in 1600grand.  While Admin is down, staff will not be able to access any files on it, including groups directories (G: drives) and individual user directories (H: drives).  No other IT services will be affected, and we expect to bring both Banner and Admin back up by 7:30 AM. Direct any questions or concerns to Ramón Rentas at 651-696-6633.

Monday, August 22, 2011

Student Computer Information

Here is basic information you need about computers at Macalester. Full details are on the ITS Web site, www.macalester.edu/its/especially the New and Current Student Techlists.

If you need assistance or have questions, please contact the ITS Help Desk, located in Humanities 314, phone (651) 696-6525 or email helpdesk@macalester.edu.

Bringing a computer to campus? If your computer meets or exceeds our baselines, you should have full access to resources: http://www.macalester.edu/its/hardware-software/studentcomputers/

To connect your computer, smartphone or gaming console to our network, it must be registered. For computers, this makes sure the computer is updated, patched and fully protected against viruses. If you want to verify that your computer will pass our on-campus registration scan, you can test it with a remote scan at http://cmremotescan.macalester.edu/ before you arrive at Macalester. Once you get here, open a Web browser and the real registration process will begin.

Want help with registration or other computer issues? ITS will hold drop-in sessions for assistance in the Library’s lower level on Friday, September 2 and Saturday, September 3 between 9:00 AM and 4:00 PM. If you are unable to attend a drop-in session, ITS staff will also be available for extended Help Desk hours over the Orientation weekend.

Want to use wireless? The students-only wireless network, 'Macalester-Student,' is accessible on a registered computer or smartphone after you enter a wireless key. You need to enter the key only once. The student key was emailed to all students via the Student-Notification-L list on Monday August 22. Do not share this key with faculty, staff or visitors to campus. They have wireless networks of their own. If you share it, you risk damage to or theft of your personal data.

Friday, August 19, 2011

Faculty personal Web page problem

We are aware that some faculty members' personal Web pages are not working.  (These are pages saved on Academic, in your public.www folder.  Departmental and other college pages stored on the Web server are not affected.)  We are investigating the cause of this problem and will fix it as soon as possible.

Welcome and Macalester ITS Communication

Welcome to Macalester College from all of us in Information Technology Services, whether you are new to campus or returning for the new academic year! Whenever there's something happening with information technologies at Macalester, we will communicate it to you.  Our primary information venues are this ITS 'Notices and Alerts' blog (also linked from the ITS Web pages, http://www.macalester.edu/its/), and the Daily Piper, published by the Communications & Public Relations office. We send advance notice of scheduled system downtimes, planned maintenance, new developments and other issues that concern you to our blog and the Piper.  Check these sources first. 

When unplanned system events or immediate issues arise, we also use 'ITS-Alert' e-mail lists for faculty, staff and students. All postings include links to archives.  We try to notify you of significant technical events, and we realize you prefer messages that are brief, clear, relevant and infrequent. ITS staff will always communicate with you using our own Macalester accounts or with Macalester distribution lists, such as ITS-Alert.  All ITS staff are listed in the online Directory, and all of us include accurate contact information in messages we send to you.

Don't be fooled by "phishing" scam emails. These fake messages look like official communications from banks, government offices, vendors, even from Macalester ITS. They try to get you to divulge personal information "to keep your account open" or "to maintain your password." If you reply, your information can be used to perpetrate other frauds in your name, or even get access to your bank accounts, medical records, etc.  You should never reply to a phishing scam, but simply delete the message. If you are suspicious of any email you receive, please call our Help Desk at 651-696-6525.

Wednesday, August 10, 2011

Webfile Access Returns to Admin

We promised staff members improved network service as a result of the Active Directory (AD) upgrade. Here's one! Staff members using the Admin server can once again access, move and copy files on your G: and H: drives from any Web browser. The new Webfile service is more robust and offers more features than the current tool in use on Academic and Web.  Admin users can use the new Webfile now; Academic and Web users can expect the same later this fall after their AD upgrades.

To access Webfile, go to http://webfile.macalester.edu.  On the Webfile page, select the Academic, Admin or Web link, and enter your Macalester username and password when prompted. Be sure to update any bookmarks for future reference.

If you have any questions about the new Webfile service for Admin server users (staff), please contact the ITS Help Desk, by phone at 651-696-6525 or via email, helpdesk@macalester.edu.

Tuesday, August 9, 2011

Faculty/Staff Wireless Key Changing 8/15

Macalester's wireless network is divided into three segments - one for faculty and staff ('Macalester'), one for students ('Macalester-Student') and one for visitors, guests and neighbors ('Macalester-Guest').  To prevent unauthorized persons from using 'Macalester,' we will be changing the wireless key for this network segment early on Monday August 15.  The faculty/staff wireless key for Fall 2011 will be sent directly to all faculty and staff via email.

You will need to enter the key into your wireless device(s) only once when prompted. It will remain in place through the end of Fall semester 2011. We will change the key in early 2012, and we will publicize the new key in advance.

Faculty and staff, you should not share the 'Macalester' key with students or guests for any reason.  Sharing the key will compromise network security and place your networked information - your research, files, academic records and personal data - at risk. Be assured that students and guests have appropriate access through their own wireless network segments.

If you have any questions about using the wireless key, please contact the ITS Help Desk at x.6525 or via e-mail, helpdesk@macalester.edu.

Thursday, August 4, 2011

PCard Holders: Citrix is Out, Macintosh is In

Wells Fargo has updated the Commercial Expense Reporting tool that Macalester PCard holders use to view and reconcile statements.  You can now view and reconcile your monthly statements directly with your Macintosh, using either Firefox or Safari as your browser.  It is no longer necessary to use Citrix. This will be easier and faster - for example, you only need one login (to the Wells Fargo site).  Please stop using Citrix for PCard business.  As of Friday August 5, PCard access through Citrix will be discontinued.  If you have questions, please call the Purchasing and Accounts Payable Office at 651-696-6565.