ITS staff will conduct a scheduled system maintenance period on Saturday March 10 from 6:00 AM until 12:00 noon. We will perform upgrades, test connections, apply patches and do other tasks to keep our critical campus information systems running efficiently.
Services affected: Networked systems. Please assume that the service you want may be intermittently unavailable during the maintenance period.
Services NOT affected: Email and Internet access.
What is being done: We are making routine repairs, upgrades and patches to networked services.
When is this taking place: Saturday October 27, during fall break, between 6:00am and noon.
What you need to do: If you must access networked services during the maintenance period, expect intermittent connectivity.
Further communications: Reminder will appear in the Mac Daily as the scheduled maintenance day approaches.
Contact: If you have any questions or would like more information, please contact Ramón Rentas at 651-696-6633 or firstname.lastname@example.org.
Thursday, October 11, 2018
Friday, October 5, 2018
What happened: When faculty attempt to grade using the online assignment grading interface, Moodle freezes, thereby halting future work. Additionally, faculty can’t view some student submissions by using the preview and annotation pane of the assignment grading interface.
Why did this happen: ITS is working to identify and resolve the root cause of the issue. Moodle’s document conversion engine will be disabled until ITS can resolve that cause.
What this means for you: When grading assignments in Moodle, student work submitted as online text, Word documents, or any other non-PDF format will not be visible in the online assignment grading interface. The left side of the interface will be blank (pictured below). You can download student assignments and can view online text in the right side of the assignment grading interface. PDF submissions will appear in the left side of the assignment grading interface.
If you get locked out of Moodle or have difficulty grading, please don’t hesitate to contact your AIA for assistance.
Wednesday, October 3, 2018
ITS has been testing macOS Mojave since its release on September 24, 2018. We recommend that you only upgrade if your computer has at least 18.5 GB of available storage space and a minimum of 8 GB of RAM. Before upgrading, make sure you have a backup plan and set aside plenty of time for the installation to complete.
If your Mac is currently running macOS High Sierra, it most likely meets all of these requirements.
✓ Have a backup.Backing up your data is strongly recommended. Once the update is complete, there's no going back. Back up your data to your Google Drive Backup & Sync, H Drive, Time Machine, or CrashPlan.
✓ Check software compatibility.What are the most important software programs you use every day? Many programs such as Microsoft Office and Google File Stream are known to work great with macOS Mojave, but some specialized software may need patches or paid upgrades before they work. If you aren’t sure, contact the ITS Help Desk at email@example.com. Faculty members may contact their Academic Information Associate. RoaringApps compatibility checker may have more information.
The following applications have been tested and launch successfully. ITS cannot test every function in these programs: ATLAS.ti, Citrix, Google Drive File Stream, Mathematica, ChemDraw, CrashPlan, VPN.
✓ Make sure to have enough storage space.You need 18.5 GB of available storage capacity. To find the available storage go to the Apple menu and choose About This Mac then Storage.
✓ Make sure to have enough memory (RAM).ITS recommends at least 8GB of RAM, otherwise your computer may run very slowly. To find the memory (RAM) go to the Apple menu and choose About This Mac then Overview, look for Memory.
✓ Make sure your hardware is compatible if you want to use Mojave’s new features.We only recommend the update for the following computer models. To find your model, go to the Apple menu and choose About This Mac.
- Mac Pro (late-2012 or newer)
- iMac (late-2012 or newer)
- Mac mini (late-2012 or newer)
- MacBook Pro (mid-2012 or newer)
- MacBook (early-2015 or newer)
- MacBook Air (mid-2012 or newer)
✓ Make sure your operating system (OS) is compatible.Your Mac must be running OS X 10.8 or later to receive the update. To find the version of OS X, go to the Apple menu and choose About This Mac, look for Version.
- OS X El Capitan v10.11
- OS X Yosemite v10.10
- OS X Mavericks v10.9
- OS X Mountain Lion v10.8
✓ Clear your schedule.Upgrading your device to macOS Mojave may take hours.
✓ Install macOS Mojave.Go to Apple menu > App Store… > Featured > macOS Mojave > Download > Install
- Apple Support page: Upgrade to macOS Mojave
- Apple Support page: Install macOS 10.14 Mojave on Mac Pro (Mid 2010) and Mac Pro (Mid 2012)
ITS Help Desk